Account Manager, Canopy & Stars

Owner's Team · Bristol, Bristol, City of
Department Owner's Team
Employment Type Full-Time

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A bit about us...

Canopy & Stars is the leading company in the glamping industry, with an unrivalled collection of treehouses, cabins, yurts, buses and other unusual spaces across the UK and Europe, along with a dedicated following. It aims to provide guests with a connection to nature and the chance to live a life more wild.  


Job Title

Account Manager, full-time


Your role

We are looking for an Account Manager on the Owners team to provide strategic advice, demonstrate value and develop solid partnerships with our owners.


Reports to

Senior Account Manager


Works with

  • Pricing team
  • Guest Experience
  • Marketing/PR
  • Business Development


Responsible for

  • Account Executives


Main tasks and responsibilities

  • First point of contact for the owner relationship (from handover by Business Development team) for your accounts – connecting, building and developing successful partnerships with owners and ensuring they receive an outstanding experience throughout their journey with us
  • Handling owner queries by phone and email
  • Monitoring and managing customer feedback, assessing risks and opportunities for improvement and development, and the quality of your accounts
  • Overall responsibility for the accuracy of all data collected and inputted across your owner accounts
  • Ensuring the value of owners is maximised through strategic advice as to how they can develop their business (including guest experience and new space development opportunities), how they can optimise prices and revenue, and ensuring they receive great value and support from Canopy & Stars
  • Working to meet owner commercial targets whilst ensuring retention rate is maintained
  • Keeping up to date with products, competitors and industry news
  • Reporting on performance of your owners to the Senior Account Manager
  • Input into the development and standardisation of processes to improve efficiency and effectiveness
  • Contributing to owner-specific strategies and projects to increase booking value and profitability
  • Responding to Marketing’s requests, providing info for campaigns/PR and contributing content for B2B marketing & owner newsletters
  • Proactively and constructively identifying areas for improvement and ensuring this is communicated to the Senior Account Manager
  • To manage, develop and motivate the Account Executives, to ensure they are supported and working to meet goals
  • Supporting the wider team where needed


Skills and experience

Essential:

  • Experience working in a small business environment
  • Honed people skills - able to build effective working relationships with colleagues and our owners
  • Excellent communication skills – phone and written, which reflect Canopy & Stars culture and values
  • Negotiation and people management skills, intelligently attuned to the idiosyncrasies of owners
  • An eye for detail with excellent numeracy, verbal and written English
  • Excellent computer literacy (MS Office and Excel)
  • An organised multi-tasker who is able to prioritise workload, use initiative and spin lots of plates
  • Problem solver – ability and confidence to work through issues and provide solutions
  • Identifying opportunities, planning and executing campaigns and projects
  • Performance management - ability to find facts, analyse and use the figures to best help our owners and build on the relationships
  • Conflict resolution experience – knowledge of dealing with challenging situations and seeking resolution


Knowledge and qualifications

Essential:

  • Clean driving licence
  • Experience in an account manager or relationship manager role
  • Experience line managing within a team

Desirable:

  • Travel brand (or niche brand) experience
  • Knowledge of Salesforce, or a CRM system
  • Languages, in particular French 


Salary and benefits

  • Salary of £25 - £27k depending on experience
  • Full-time, 37.5 hours/5 days per week
  • 25 days annual leave per year, plus bank holiday's
  • An employee-owned company - therefore, you will be a shareholder
  • A special place to work: a colourful, upcycled, recycled, open plan office on Bristol’s buzzing harbourside
  • Pension scheme
  • Cycle to Work scheme
  • £250 per year towards staying in one of our special places
  • 20% staff discount and 10% family and friends discount at Canopy & Stars
  • Social and wellbeing events held throughout the year
  • Hybrid working with the option to work from home as well as the office
  • Applicants must live within a commutable distance of Bristol


Applications

  • Start date: mid-July
  • Closing date is 4 July
  • Please submit applications through the Jobs page on our website


Our Behaviours and Values

How we work is just as important as the success we achieve at Sawday’s. During your time with us, you will be expected to treasure, protect, and embody our behaviours and values every day.


 We celebrate quirkiness and difference

  • We dance to the beat of our own drum
  • We encourage curiosity and creativity
  • We champion individuality and the ‘special’


We follow head and heart

  • We are solidly commercial while flexible and ‘human’
  • We are empathetic, generous and supportive
  • We make ethical, holistic, long-term decisions 


We do important things brilliantly

  • We use business as a force for social, environmental and economic good
  • We are committed to our craft and deliver with ambition and purpose
  • We relish our role in sustaining a happy, healthy world


We bring positive energy

  • We foster a genuine spirit of togetherness and family
  • We take pleasure in empowering and delighting others
  • We are driven to learn, grow, connect and contribute


Finally


We place a strong emphasis on ethics, people and the environment and it is important to us that the you understand, strongly identify with, and you are able to develop the company ethos. 


We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive.


If you need any further assistance with your application, or require the application form in a different format, please contact Charlotte Bennett on 0117 204 7828 or charlotte.bennett@sawdays.co.uk


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Thank You

Your application was submitted successfully.

  • Location
    Bristol, Bristol, City of
  • Department
    Owner's Team
  • Employment Type
    Full-Time