Operations Coordinator, Paws & Stay

Paws & Stay · Bristol, Bristol, City of
Department Paws & Stay
Employment Type Part-Time
Compensation £20,000 pro rata

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A bit about us...


Paws & Stay, our latest creation, is for self-catering places that go beyond dog friendly. Its mission is to take the stress out of travelling with your dog, from finding a place to stay where you’ll all get a warm welcome, to knowing the best dog-friendly walks, local beaches and attractions.  


Your role

  • Providing operational support to a brand new travel website, ‘Paws & Stay’
  • Brilliantly spinning the administrative plates to support team members
  • Maintaining a trusting relationship with Paws & Stay owners and guests
  • Providing account management support
  • Liaising with and supporting where necessary the whole team (inspectors, marketing/PR, guest experience team, finance, tech, pricing & revenue team.)


Reports to

Business Delivery Manager


Working Hours

30-37.5 hours per week (can be flexible on days/times)


Main tasks and responsibilities


Account Management

  • Communicating with our owners, talking through their listing, booking rules, how the site works, search, marketing/PR and what they can expect
  • All admin tasks from owner eg. Adding new photos, listing changes, edits on the site
  • Review booking performance and feed back to owner
  • Manage calls about guest feedback and damage
  • Work with pricing and revenue team to make pricing updates and upload special offers when needed
  • Manage PR/marketing requests from owners and liaise with marketing team
  • Assist owners with set up of calendar synchronisation, and any ongoing associated queries or tech issues, as well as ensuring calendars are kept up to date wherever possible to avoid double bookings
  • Assist with owner area log in queries, tech issues etc
  • Manually make any owner booking changes to the calendar
  • Send out contract, booking conditions and proof forms to new owners who are joining the collection
  • Help build new owner spaces on the website
  • Maintain the Paws & Stay experience of ‘special’
  • Identify opportunities to improve activities and efficiencies within the team
  • Create operational processes and procedures where needed and constantly look to improve them


Skills and experience


Desirable

  • An eye for really Special Places to Stay, and empathy for their owners and guests
  • Self-motivated, a willingness to work hard and a can-do attitude
  • Strong administrative skills
  • Natural collaboration skills – a team player who builds positive working relationships to get work done
  • Flexibility to work across multiple projects and prioritise workload to meet deadlines and support others
  • A sense of humour and a streak of creativity when responding to problems
  • Effortless diplomacy: able to deal with owners and guests in a calm, confident and professional way
  • A solution-focused thinker - someone who uses their initiative to really make the most of opportunities and solve problems
  • Happy putting in processes and systems to make things work better


Knowledge and qualifications

  • Customer handling experience
  • Experience with Salesforce or a CMS - desirable, but not essential
  • Good knowledge of Microsoft packages

 

Salary and benefits  

  • 30-37.5 hours per week (can be flexible on days/times)
  • £20k per annum (pro rata)
  • 25 days holiday per year, plus bank holiday's (pro rata)
  • Company pension scheme – 5% employee contribution, 3% company contribution
  • An employee-owned company, therefore, after one year of service you will be entitled to a portion of any dividends issued
  • £200 to spend at one of our spaces each year
  • A special place to work: a colourful, upcycled, recycled, open plan office on Bristol’s buzzing harbourside
  • Social and wellbeing events held throughout the year


Applicants & closing date

  • Applicants need to be within a commutable distance of Bristol


    Our Behaviours and Values


    How we work is just as important as the success we achieve at Sawday’s. During your time with us, you will be expected to treasure, protect, and embody our behaviours and values every day.


     We celebrate quirkiness and difference


    • We dance to the beat of our own drum
    • We encourage curiosity and creativity
    • We champion individuality and the ‘special’


    We follow head and heart


    • We are solidly commercial while flexible and ‘human’
    • We are empathetic, generous and supportive
    • We make ethical, holistic, long-term decisions 


    We do important things brilliantly


    • We use business as a force for social, environmental and economic good
    • We are committed to our craft and deliver with ambition and purpose
    • We relish our role in sustaining a happy, healthy world


    We bring positive energy


    • We foster a genuine spirit of togetherness and family
    • We take pleasure in empowering and delighting others
    • We are driven to learn, grow, connect and contribute


    Finally


    We place an unusual emphasis on ethics, people and the environment and it is important to us that the you understand, strongly identify with, and you are able to develop the company ethos.


    We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive.


    If you need any further assistance with your application, or require the application form in a different format, please contact Gabie Kuzak on 0117 204 7838 or gabrielle.kuzak@canopyandstars.co.uk


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    Thank You

    Your application was submitted successfully.

    • Location
      Bristol, Bristol, City of
    • Department
      Paws & Stay
    • Employment Type
      Part-Time
    • Compensation
      £20,000 pro rata